Refunds & Returns

Every Magnet Moments product is personalised and made to order from your photos. Because each item is custom-made specifically for you, it cannot be resold, and so — like most custom-print shops — we can only offer refunds or replacements in the situations below. This policy does not affect any rights you have under the consumer laws of your country.

1. If your order arrives faulty or wrong

We want you to love your magnets. If your order arrives damaged, defective, or different from what you approved (for example, a printing error on our end or the wrong item), we will replace it or refund it at no cost to you.

Please contact us within 7 days of delivery with your order number and clear photos of the problem. Once we confirm the issue, we will arrange a free reprint or a refund of the affected items.

2. What isn’t eligible

Because items are made to your specification, we cannot refund for:

• A change of mind after production has started or the order has shipped.
• Mistakes in the content you supplied — for example, the wrong photo, low-resolution image, spelling, or cropping you chose.
• Minor colour or finish variation that is normal for printing (see our Terms of Service).
• Delays caused by the shipping carrier or customs.

If you spot a mistake right after ordering, contact us immediately — if production has not yet started, we will do our best to correct it.

3. How refunds are issued

Approved refunds are returned to your original payment method (or by the method we agree with you). Please allow a reasonable processing time for the refund to appear, depending on your bank or provider.

4. Returns

You do not usually need to post the item back — clear photos are enough for us to assess a fault. If we do ask you to return an item, we will cover reasonable return postage for faulty or incorrect orders.

5. How to reach us

To request a refund or replacement, email devsupport@hnscorpph.comwith your order number and photos, and we’ll take it from there.